Your privacy matters to us. This Privacy Policy explains exactly how 11phwin collects, uses, stores, and protects your personal information in compliance with Philippine law.
All data transmitted between your device and the 11phwin platform is protected by industry-standard 256-bit SSL encryption. Your personal and financial information is never sent in plain text.
11phwin processes your personal data in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the implementing rules of the National Privacy Commission (NPC).
11phwin does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate your account, comply with regulations, and improve your gaming experience.
We collect only the personal data that is necessary to operate your 11phwin account, verify your identity, process payments, and comply with PAGCOR and AML regulatory requirements.
As a data subject under Philippine law, you have the right to access, correct, and request deletion of your personal data held by 11phwin. We honour these rights promptly and transparently.
In the unlikely event of a personal data breach that poses a real risk to your rights and freedoms, 11phwin will notify affected players and the National Privacy Commission within the timeframes required by law.
11phwin ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the 11phwin online casino platform (the "Platform"). This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you access or use the Platform, including our website at 11phwin.app and any related services.
This Privacy Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), and the issuances of the National Privacy Commission (NPC) of the Philippines. It should be read together with our Terms & Conditions.
Your Consent: By registering on the 11phwin Platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree, please do not register or use the Platform.
We may update this Privacy Policy from time to time. The most current version will always be available on this page, with the effective date clearly indicated at the top. Material changes will be communicated to registered players via their registered contact details.
For the purposes of the Data Privacy Act of 2012, 11phwin is the personal information controller responsible for your personal data collected through the Platform. We determine the purposes and means of processing your personal information in connection with the operation of the 11phwin online casino.
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. Contact details for our DPO are provided in Section 14 of this Policy.
When you register for and use a 11phwin account, we collect the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number | Account registration, KYC/AML verification |
| Contact Data | Philippine mobile number, email address | Account communication, OTP delivery, support |
| Financial Data | GCash number, bank account details, transaction history | Deposit and withdrawal processing |
| Verification Documents | Government-issued ID images (PhilSys, passport, driver's license) | Identity verification, PAGCOR compliance |
| Gaming Data | Game history, bet amounts, win/loss records, session duration | Account management, responsible gaming, dispute resolution |
When you access the 11phwin Platform, we automatically collect certain technical data, including:
We may receive personal data about you from third-party identity verification providers, payment processors (such as GCash and PayMaya), and fraud prevention services, where necessary to verify your identity and comply with our regulatory obligations.
11phwin uses your personal data for the following purposes:
Note: 11phwin will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.
Under the Data Privacy Act of 2012, 11phwin processes your personal data on the following legal bases:
11phwin may share your personal data with carefully selected third-party service providers who assist us in operating the Platform. These include identity verification providers, payment processors (GCash, PayMaya, and Philippine banking partners), game software providers, cloud hosting services, and customer support platforms. All third-party processors are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, the Bureau of Internal Revenue (BIR), or other Philippine government authorities where we are legally required or permitted to do so. This includes disclosures required under the Anti-Money Laundering Act and its implementing rules.
In the event of a merger, acquisition, or sale of all or part of 11phwin's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
11phwin does not sell, rent, or otherwise commercially exploit your personal data to third-party advertisers or data brokers. Your information is not a product.
Cookies are small text files placed on your device when you visit the 11phwin Platform. We use cookies and similar technologies (such as web beacons and local storage) to keep you logged in, remember your preferences, analyse Platform usage, and deliver relevant content.
You can control and manage cookies through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the 11phwin Platform, including your ability to log in and access your account. For marketing cookies, you may withdraw consent at any time through your account settings.
11phwin retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | 5 years after account closure | PAGCOR and AML regulatory requirements |
| Financial transaction records | 5 years from transaction date | Anti-Money Laundering Act (RA 9160) |
| KYC verification documents | 5 years after account closure | PAGCOR compliance |
| Gaming history and logs | 3 years from session date | Dispute resolution, responsible gaming |
| Customer support records | 2 years from last interaction | Legitimate interests |
| Marketing consent records | Until consent is withdrawn | Consent |
When personal data is no longer required, it is securely deleted or anonymised in accordance with our data disposal procedures.
11phwin implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
Your Role in Security: While 11phwin takes extensive measures to protect your data, you also play an important role. Keep your 11phwin login credentials confidential, use a strong and unique password, enable two-factor authentication where available, and notify us immediately if you suspect unauthorised access to your account.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 11phwin. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.
The Data Privacy Act of 2012 grants you meaningful control over your personal information. Here is what you can request from 11phwin at any time.
Request a copy of the personal data 11phwin holds about you, along with information on how it is being processed.
Request correction of any inaccurate or incomplete personal data we hold about you without undue delay.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller where technically feasible.
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.
The 11phwin Platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online gaming in the Philippines. We do not knowingly collect personal data from individuals under the age of 21.
If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered on the 11phwin Platform, please contact us immediately using the details in Section 14.
In certain circumstances, your personal data may be transferred to and processed in countries outside the Philippines — for example, where our game software providers or cloud infrastructure partners are based in other jurisdictions. When such transfers occur, 11phwin ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under Philippine law.
These safeguards may include contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to countries that have been assessed as providing an adequate level of data protection. By using the 11phwin Platform, you consent to such transfers where they are necessary to provide you with our services.
11phwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. The revised Privacy Policy will be posted on this page with an updated effective date.
Where changes are material — meaning they significantly affect your rights or how we use your personal data — we will notify you via your registered email address or mobile number, or by prominent notice on the Platform, at least fourteen (14) days before the changes take effect. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how 11phwin protects your personal information.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 11phwin, please contact our Data Protection Officer:
We will respond to all data subject requests within fifteen (15) business days of receipt, in accordance with the timelines prescribed by the National Privacy Commission. If you are not satisfied with our response, you have the right to lodge a complaint with the NPC.
National Privacy Commission (NPC): The NPC is the independent government body responsible for administering and implementing the Data Privacy Act of 2012 in the Philippines. For more information about your rights or to file a complaint, you may contact the NPC through their official government channels.
Your data is protected, your privacy is respected, and your gaming experience is secure. Join thousands of Filipino players who trust 11phwin every day.